Kindly segment policy statement provided into below sub-headings.

Quality & Product Assurance | Returns & Refunds | Warranty Policy | Shipping & Delivery | Product Compatibility | Privacy Policy | Terms & Conditions | Responsible Sourcing | Customer Support

Our Policy Statement

Quality You Can Trust. Service You Can Rely On.

At Afya Afrique Medical Systems UK, we understand that medical equipment is not simply a product — it is an essential part of delivering safe, timely and effective healthcare.
Our policies are built around one commitment: to make sourcing medical equipment parts straightforward, transparent and dependable.

• Quality & Product Assurance

We are committed to supplying medical equipment parts and accessories that meet the specifications and quality requirements stated in their product descriptions.

Our inventory may include new OEM parts, OEM-compatible components and certified refurbished parts. Product condition will always be clearly identified before purchase.

Where applicable, refurbished components are inspected, tested or quality-checked through our sourcing and refurbishment partners before being offered for sale.

We do not knowingly misrepresent the condition, origin or compatibility of a product.

• Product Compatibility

Selecting the correct component is critical.

Customers are encouraged to provide the equipment manufacturer, model number, part number, serial number and any other relevant technical information when requesting a component.

Where technical information is available, our team will assist customers in identifying the most appropriate part. However, final installation and equipment compatibility should be verified by a suitably qualified biomedical engineer or technical professional.

• Responsible Sourcing

We work with established suppliers, refurbishment networks and global sourcing partners to locate medical equipment components, including parts for legacy and discontinued systems.

Our objective is to provide customers with reliable alternatives where OEM support is limited or unavailable while maintaining transparency around product condition and sourcing.

• Warranty & Returns

We aim to provide clear and fair warranty and return terms for eligible products. Warranty coverage, return periods and applicable conditions will be stated clearly on the relevant product page, quotation or order documentation. Returns may be subject to inspection to establish whether the product has been incorrectly supplied, is defective or has been damaged after delivery or installation. Products that have been modified, incorrectly installed or damaged through misuse may not qualify for return or warranty support.

Please check the applicable product warranty and returns conditions before purchase.

• Shipping & Delivery

We understand that every day a critical medical system remains out of service can matter. We therefore work to provide efficient UK-to-Africa shipping, with typical delivery targets of approximately 3–7 days, subject to product availability, destination, customs clearance and the selected shipping service. Customers will receive available delivery information at the point of order or quotation. International deliveries may be subject to customs duties, taxes, import requirements or other charges imposed by the destination country. Unless specifically stated otherwise, these charges remain the responsibility of the customer.

• Customer Support

Our relationship with customers does not end when an order is placed. Our team can provide practical assistance with product identification, availability, sourcing and general technical information. For complex installations, repairs, calibration or safety-critical work, we recommend that customers engage an appropriately qualified biomedical engineer or medical equipment technician.

• Transparency

We believe customers should have the information they need to make informed purchasing decisions.

Where relevant, our product information will identify:

• Product condition
• Manufacturer and model compatibility
• Part or catalogue number
• Availability
• Warranty information
• Delivery information
• Known limitations or conditions

If we cannot confidently confirm the suitability of a component for a particular system, we will tell you rather than make assumptions.

• Patient Safety Comes First

Afya Afrique Medical Systems UK supplies components for medical equipment, but we recognise that the safe operation of that equipment ultimately depends on correct installation, testing, calibration and maintenance.

Components should therefore be installed and tested by appropriately qualified personnel in accordance with the equipment manufacturer’s requirements and applicable local regulations.

We supply the part. Your qualified technical team ensures the system is safely returned to service.

• Our Promise

Reliable parts. Transparent information. Responsive service.

At Afya Afrique Medical Systems UK, our goal is to help healthcare organisations reduce unnecessary equipment downtime, extend the useful life of valuable medical assets and access specialist components with greater confidence.

When the part is hard to find, we’re here to help you find it.